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General Terms and Conditions


Domains specified when signing up are not confirmed until your site goes online. Availability shown on domain purchasing website is only a sign of potential availability and does not mean that it will be available to register when we attempt to purchase on your behalf. The domain names included in the packages are allowed up to the value of £15 and do not include premium domain names or those available on auction sites.


The copyright and also monitoring of various other third-party copyrighted product is the responsibility of the contracted client and not that of Innovative Media Ltd Trading As The Web Designer Group.


A small icon or text ‘Designed by The Web Designer Group’ web link will appear below your site’s web pages. This aids us to advertise our services. If you would rather not have this then please contact us prior to the site going live.


We reserve the right to use all styles produced during the manufacturing procedure in our portfolio of clients. If you would rather not have this then please contact us prior to the site going live.


In the rare occasion of server downtime, we will notify you of any issues and endeavour to rectify any problems in the shortest possible time. Our server generally has a 99.9% uptime, but we cannot account for instances out of our control including third-party or utility disruption.


Statistics given by The Web Designer Group. could be subject to some distortion caused by automated website crawlers including hits to the statistics records. We monitor this frequently as well as make modifications where necessary to eliminate automatic hits. This might trigger periodic modifications in website information.




To cancel your account you should speak to customer service or email:


Your cancellation is not validated until we contact you to verify so. This is to ensure we have obtained your demand and the account has actually been closed down.


You can terminate your account while your website is being constructed as well as only surrender the non-refundable deposit settlement. If nonetheless, you wish to terminate when your website mock-up/ first design has been created, you will after that be responsible for the complete balance of the website build and other costs accumulated during the construction procedure.


If you have already paid for your website upfront as well as you terminate your order, the amount paid is non-refundable once work has commenced.


If you have actually obtained a discount or advertising additional as component of your bundle as well as desire to cancel throughout any of the phases before, and also up to completion of your package, any type of outstanding balance will certainly be calculated on the basis of the complete expense of all things without discount rate or promos applied.


Reactivation of closed accounts through cancellation by the client or automatic termination due to non-payment will be subject to ₤ 50+VAT cost.


As soon as an account is no longer active, we supply no warranty that the service could be restored as information from non-active accounts is purged from our databases periodically.




All billings are to be paid on the invoice day unless otherwise specified.


Payments/deposits on all design services e.g. web site design, logo design etc are non-refundable.


If you have decided to pay regular monthly, your regular monthly subscriptions, this will begin a month from the day you registered. This charge repeats on a monthly basis after that till you close your account via the termination method suggested above.


We reserve the right to hand down any type of fees we incur as an outcome of late, declined settlements. If a payment needs to be charged-back a ₤ 25+ VAT fee.


If when making a repayment either online or by telephone you authorize us to take settlement instantly for your recurring fees using your repayment method will be stored with the merchant card processing provider.


To request automated payments to be terminated you must call our support team.


If an account is closed due to non-payment/ late settlement after that we reserve the right to ask for the full balance on the account to be paid prior to the account being reactivated.



The domain we hold could be moved away subject to a ₤ 15+VAT admin cost. Transfers will only be commenced after any unsettled fees and paid.


All website packages consist of one domain which we will sign up for you. The domain can be a .com,, or .org.


Domains which you have registered externally could be transferred to us or pointed to our servers. We will assist in the setup of 1 domain externally, for extra domains we might charge a ₤15+ VAT cost to cover the configuration time. In some instances, we will not be able to set up external domains but in those circumstances, we will supply you with the info you will need to ask your existing supplier to make the needed updates.



Miscellaneous Terms. 

Turn-around times are estimates based on average previous completed projects unless otherwise suggested.


If commissioning an e-commerce internet site, please note that we do not include all your product listings as a result of time restrictions when developing your site.


We retain the copyright on all materials produced e.g. logo designs, website styles, business cards until the whole of the package purchased is paid for. When this is done, copyright of any kind of design work is moved to you. We maintain the right to include the created work in our profile.


Stock photos we provide are for use only your website only and as part of your package/extras.


With solutions provided for print such as business cards and letterheads, we just supply the design portion of the procedure and also do not offer any type of printing services, unless otherwise stated.


We will provide completed digital copies of design assets such as logos, business cards as well as letterheads. These files will be flattened variation in a premium quality style. We will not give editable data such as Adobe illustrator files or fonts. We can make future edits to these styles on your request. Our conventional per hour rate will apply.


Web content creating each page charge includes an optimum of 500 words each a web page. Longer pages will be billed accordingly.


We will endeavor to examine the material we generate as part of our material creating service for mistakes in terms of grammar, spelling and also valid accuracy, however, the best duty for these elements will certainly fall on you the client. We accept no duty for errors once published.


We do not proof check any material you provide us for your site. We accept no duty for errors.


Unless otherwise stated, deals cannot be used together with various other promos.


Email accounts given with website plans are given via a webmail user interface. Various other accessibility such as IMAP and SMTP can be provided at an added cost.


When instructing a third-party company to publish items we have made such as letterheads or business cards, it is your responsibility to guarantee the print quality. We approve no responsibility must complete printed products not precisely duplicate colours or quality.


If your package consists of Google Ranking Package your selected target keywords are suggested to remain for a period of 3 months minimum for best results. We will give you a user and login details so you can monitor progress in our bespoke reports portal.


Social Media set up upgrade we include the arrangement of Facebook and Twitter accounts only. You will open an individual Facebook account to ensure that we could make you the owner of the Facebook Web page we established for you. Without a personal Facebook account, you will not be able to access the Facebook business page. It is your duty to set up your personal account. Social network configuration is not needed if you currently have a company web pages/ accounts established and simply desire us to link to them from your brand-new website.


For E-commerce sites, we only incorporate with Paypal, Stripe, Sagepay and also Worldpay card payment gateways. As part of your setup, you may set up aspects of the integration within the respective gateway’s systems. We will certainly supply guidance as to any kind of modifications that should be made however assistance for specifics within those systems need to come for the gateways themselves. We can in some cases make the adjustments on your behalf but reserve the right to charge a small fee for this.


The contract between you as well as The Web Designer Group (Innovative Media Ltd) is entered into under the special jurisdiction of the courts of England and also Wales.